Aren’t FAQs just failures? If this question is asked so frequently I must be failing in my communication somehow. If it was immediately clear to the user I wouldn’t need the FAQ. On the old version of Lopico I not only had an FAQ page, but also a page called ‘the five thigns you need to know about Lopico.’ These five things I knew I wasn’t communicating well, but rather than change them I stuck everything in an FAQ page.
One of my goals for the next version of lopico is to eliminate the FAQ. Everything should be clear, you shouldn’t need to go for help (not that the help page was all that popular anyway), if all else fails you’ll be able to fill out a form and email it to me and I promise to answer your questions. I don’t need an FAQ page, what could have been FAQs will be explained outside of the FAQ, I’m concerned only with the unFAQ, the things that only a few don’t understand. If I can communicate clearly and concisely I will not need an FAQ. It’s just an experiment, and I may have to go back on this one, but I don’t think the FAQ is necessary.
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January 10, 2007 at 9:03 pm
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