Structured v. Unstructured Reviews

Continuing with my posts on the thoughts and concerns I have about Lopico, today’s post concerns the structure of reviews.

One of the biggest issues with any local review site is the content of the reviews. There are many issues involved, including among others: accountability, bias, saturation, and the reaction of reviewed businesses. Reviews on Lopico currently attempt to find balance through structure. When you review a business on Lopico, you’re asked to input both “what you like” and “what you would change” about the business. Lopico has always focused on the positive, as it is intended to be a directory of only favorite businesses, but the “what you would change” input also provides an outlet for constructive feedback to the businesses listed on Lopico. That’s the plan anyway. Things don’t always work out that way.

To this point my answer to the issues surrounding user reviews has always been providing structure, but that too has problems. I’ve been experimenting outside Lopico with a more free form method of writing reviews with my own Tumblr microblog. Truthfully, I like this method of reviewing better. I like that I can write as many reviews as I want about a business and I like that I dictate the structure. The challenge (and I think I have the solution) for Lopico is finding a happy medium.

I know I have some smart readers, even though comments have been slim lately, so tell me something you think about user generated local reviews and the best ways to tackle the problems